Managing Reviews in GoHighLevel

Managing your online reputation is crucial in today's digital landscape, where customer reviews significantly influence purchasing decisions. GoHighLevel (GHL) offers a comprehensive Reputation Management feature that enables businesses to monitor, manage, and enhance their online presence effectively.

GoHighLevel's Reputation Management tool provides a centralized platform to oversee your business's online reviews across various platforms, including Google My Business and Facebook. With this feature, you can:

• 📢 Monitor Reviews: Keep track of customer feedback in real-time.

• 💬 Respond Promptly: Engage with customers by addressing their reviews directly from the dashboard.

• 📩 Request New Reviews: Encourage satisfied customers to leave positive feedback through automated SMS and email campaigns.

To get started, connect your business accounts to sync and manage reviews.

• Google My Business: Connect your account to sync and manage Google reviews.

• Facebook: Link your business page to monitor and respond to Facebook reviews.

📌 Navigate to Settings > Integrations in your GHL dashboard to set up these connections.

Personalize the messages sent to customers when requesting reviews to reflect your brand’s voice and encourage engagement.

• 📩 SMS Templates: Craft concise and compelling text messages.

• 📧 Email Templates: Design informative and visually appealing emails.

📌 Access these settings under Reputation Management > Request Settings.

Set up automation workflows to send review requests after specific customer interactions, ensuring a steady stream of feedback.

• ⚡ Triggers: Define events that initiate a review request, such as service completion.

• ⏳ Scheduling: Determine optimal times to send requests for higher response rates.

📌 Utilize the Automation tab to create and manage these workflows.

Engaging with customer reviews demonstrates your commitment to satisfaction and can enhance your business's credibility.

• ⏳ Timely Responses: Reply to reviews promptly, addressing concerns or expressing gratitude for positive feedback.

• ✍️ Professional Tone: Maintain a courteous and professional demeanor in all responses.

📌 Manage your reviews and responses directly from the Reputation tab in your GHL dashboard.

Showcasing positive feedback can build trust with potential customers.

• 🖥 Review Widgets: Display recent positive reviews on your website or landing pages using GHL's customizable widgets.

• 📢 Social Proof: Share testimonials on social media platforms to highlight customer satisfaction.

📌 Find widget customization options under Reputation Management > Widgets.

Regular analysis of your reviews can provide insights into customer sentiment and areas for improvement.

• 🧠 Sentiment Analysis: Assess the general tone of customer feedback to gauge satisfaction levels.

• 📈 Performance Metrics: Track metrics such as the number of new reviews, average ratings, and response times.

📌 Access these analytics in the Reputation section of your dashboard.

Effectively managing your online reputation with GoHighLevel’s tools can lead to increased customer trust, improved search engine rankings, and ultimately, business growth. By actively monitoring and engaging with reviews, automating requests, and showcasing positive feedback, you can enhance your brand’s online presence.

🚀 Start implementing these strategies today to strengthen your online reputation and build customer trust! 🎯